PRIVACY POLICY

We are committed to protecting your privacy. We understand that your privacy and the security of your personal information is extremely important. This policy sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you. Please read this privacy policy carefully. If you use our website, you agree to be bound by this policy in respect of the information that we collect about you.

We’ve tried to keep it as simple as possible, if you have any queries or comments about the policy or our use of your personal information please get in touch by contacting us via contact form.

WHO WE ARE

When we say ‘we’ or ‘us’ or ‘our’ in this policy, we are referring to the company Capital Loft Conversions Ltd.

SORTS OF INFORMATION WE HOLD

When you visit or use our Site you may be asked to provide certain information about yourself. We may also collect information from any correspondence that you have with us. Collectively, we refer to this as “Your Information”.

• Information that you provide to us such as your name, address, telephone number, email address and any feedback you give to us, including by phone, email or when you communicate with us via social media;
• Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);
• Information required to make decisions about your requests for products we offer;
• Information about any device you have used to access our services (such as your device’s make and model, browser or IP address) and also how you use our Site;
• Like all websites, our servers automatically record ‘log files’ containing information about the volume and characteristics of our traffic, e.g. IP address, numbers of pages viewed, length of time spent in a session. We use log files to build pictures of how our services are used that help us to monitor and improve the services. We cannot identify you from your log files.

WHY WE COLLECT YOUR INFORMATION

When you share information with us we can make our service even better – for example, by reviewing the devices being used to use our services, and testing against those devices to ensure display quality. As you use our services, we want you to be clear how we are using information and the ways in which you can protect your privacy.

We only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information will be one of the following:

• Consent: You have told us you are happy for us to process your personal information for a specific purpose(s);
• Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
• Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;
• Vital interests: The processing of your personal information is necessary to protect you or someone else’s life;
• Legal obligation: We are required to process your personal information by law.

HOW WE USE YOUR INFORMATION

Your Information will enable us to provide you with access to all parts of the Site, and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

We use the information we collect about you to:

• provide information or services;
• improve the features and services we offer;
• support our own marketing and promotion efforts;
• provide you with information and services that we feel may interest you where you have consented to be contacted for such purposes;
• enforce our Terms of Use.

We may use Your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to our services. Where you have consented, we may also use Your Information to contact you with details about any other products or services we or our partners or advertisers offer that may be of interest to you.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if:

(i) you made a purchase or asked for information from us about our goods or services or

(ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us via contact form at any time. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. If you change your mind about being contacted in the future, please contact us.

DISCLOSURES OF YOUR PERSONAL DATA

We will not disclose, sell or distribute Your Information to any third party without your permission unless we are required to do so by law. Hoverer we may have to share your personal data with the parties set out below:

(i) Other companies in our group who provide services to us;

(ii) Service providers who provide IT and system administration services;

(iii) Professional advisers including lawyers, bankers, auditors and insurers;

(iv) Government bodies that require us to report processing activities.

(v) Third parties to whom we sell, transfer, or merge parts of our business or our assets.

All third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

Despite we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site. By using our services you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at ico.org.uk. If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy.

HOW TO CONTACT US

If you have any queries relating to our use of your personal information or you wish to exercise any of your rights as listed above, please contact us via contact form on our website.

CHANGES TO THE POLICY

We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this Site.

Last modified: 05 February 2024